Terms & conditions

By submitting a booking on our website or app, you agree to these terms together with any service description, price, and date shown at checkout. If something in your confirmation email differs, the confirmation reflects what we agreed for that job.

1. Choose your service type (for example regular, deep, end of tenancy, or commercial).
2. Enter accurate property or site details, size, and any extras so we can quote time and price fairly.
3. Pick a date and arrival window that work for you, and provide a contact email and phone we can reach on the day.
4. Review the total, deposit amount, and cancellation / short-notice wording shown before you confirm.
5. Accept deposit and payment terms where prompted, then submit the booking.
6. Pay the deposit (40% of the booking total) by bank transfer using the details in your confirmation email (or as instructed by our team). Your slot stays provisional until the deposit is received unless we agree otherwise in writing.
7. After we acknowledge payment, you will receive a booking reference. You can manage many bookings from your client portal when you have an account.
8. Before the visit, ensure safe access, parking if needed, and that the scope still matches what you booked. Tell us in advance if anything material changes.

A deposit secures your date in our rota, reserves the right team size for your hours, and covers planning and scheduling cost before we travel. Without it, we cannot guarantee availability if demand is high.

When to pay: pay the deposit as soon as possible after booking, and in any case before attendance on the day, unless we have confirmed a different arrangement. The balance of the job is normally due according to your invoice or confirmation (for example after completion or on the date stated there).

"A 40% deposit is required to secure your booking and guarantee your cleaner arrives at the scheduled time."

• Prices quoted at booking are based on the information you provide. Material changes (extra rooms, hazards, or time added on site) may change the final price with your agreement.
• Bank transfer is our standard method for deposits; other methods may appear on your invoice when offered.
• Late payment may delay future bookings or incur charges set out on your invoice.

Outside short notice: you may request to cancel or reschedule through your client portal or by contacting us. We will confirm what applies to your booking (for example refund of unused balance or credit toward a new date) based on notice given and work already carried out.

Short-notice window: if you cancel or reduce the booking within 24 hours of the scheduled start, a short-notice fee of up to 10% of the booking total may apply, as explained when you booked.

Why a short-notice fee exists: we assign staff and block travel time in advance. Late cancellations often mean paid hours cannot be reassigned at short notice, and we still incur wage and routing cost. The fee offsets that loss so we can keep fair pricing for customers who give full notice.

If you choose to cancel within 24 hours of your appointment, you agree to a short-notice cancellation fee of 10% of the booking total.

• Safe and legal access at the agreed time, including keys or entry instructions you have shared.
• Accurate contact details and address; tell us about parking, codes, pets, or hazards before we arrive.
• Valuables and sensitive items stored away; we are not responsible for loss where access was broad or items were not secured.
• Reasonable working conditions (running water, electricity, reasonable room temperature).

We aim to complete the agreed scope in the booked time. If the property needs more time than booked, we may pause and ask how you would like to proceed (extend time where possible, prioritise areas, or rebook). Severe soiling or undisclosed conditions may require a revised quote.

If you are unhappy with any aspect of the visit, contact us within 48 hours of completion with photos if relevant. We will investigate and propose a fair remedy where the issue is within our control.

Nothing here limits your statutory rights as a consumer where applicable. If any part of these terms is unenforceable, the rest still applies. English law governs these terms unless we agree otherwise in writing for your contract.

Last updated for CiN Cleaning public website. Admin-configured deposit and cancellation percentages above reflect your current business settings where available.